Enquiry

At 712Museum, we are dedicated to making every event a bespoke experience. We understand that plans can change, and we want to ensure a smooth experience for all our clients. Please review the details of our cancellation and refund policy below:

1. Tablescape Curation

• Cancellations:
  Cancellations made more than 30 days before the event will receive a full refund, minus a 5% administrative fee.
  Cancellations made 30–15 days before the event will receive a 50% refund of the total curation fee.
  Cancellations made 15–7 days before the event will receive a 25% refund.
  Cancellations made within 7 days of the event are not eligible for a refund.

• Rescheduling:
  If you need to reschedule your event, we’ll happily apply your original payment to the new date within 15 days of the original date, subject to availability.

2. Wedding Flowers

• Cancellations:
  Cancellations made more than 60 days before the wedding date will receive a full refund, minus a 10% administrative fee.
  Cancellations made 60–30 days before the wedding will receive a 50% refund of the total floral design fee.
  Cancellations made 30–15 days before the wedding will receive a 25% refund.
  Cancellations within 15 days of the wedding date are not eligible for a refund.

• Changes to Design:
  Any changes to the floral design or order should be submitted no later than 30 days before the event. We will make every effort to accommodate any changes, but changes requested within 7 days may be subject to additional charges or may not be feasible due to flower availability.

General Terms

• Refund Processing: Refunds will be processed within 7–10 business days from the date of cancellation.

By confirming your booking with 712Museum, you agree to the terms outlined above.

Welcome to 712Museum! By booking our services, you agree to the following Terms and Conditions. Please read them carefully before proceeding with your booking.

1. Services

712Museum offers bespoke tablescape curation for all occasions and wedding floral design. Our services include, but are not limited to, the ideation process, design, setup, delivery and collection of floral arrangements. Specific services and prices will be outlined in the individual contracts provided at the time of booking.

2. Booking & Payments

• Booking: To secure your event date, a signed agreement and deposit are required.

• Deposit: A non-refundable deposit of 50% will be required at the time of booking to secure your services. This deposit will be applied to the total cost of your event.

• Final Payment: The remaining balance is due 30 days before the event date. Failure to pay the balance on time may result in the cancellation of your services.

• Payment Methods: We accept payments via bank transfer.

3. Cancellations & Refunds

Please refer to our Cancellation & Refund Policy above for detailed information regarding cancellations, refunds, and rescheduling.

4. Changes to Design

• Design Changes: Any changes to the original design or order must be submitted no later than 7 days before the event. We will do our best to accommodate any changes, but these may be subject to additional charges or may not be feasible due to availability of materials and flowers.

• Event Details: Any changes to the event details (e.g., guest count, venue, schedule) must be communicated promptly to avoid complications or additional costs.

5. Client Responsibilities

• Access to Venue: The client is responsible for providing access to the venue on the event day as per the agreed timeline. Any delays or changes to the venue access may result in additional charges.

• Accuracy of Information: The client is responsible for providing accurate details, including but not limited to the event date, time, venue, and special requests. Any incorrect or incomplete information may affect the final result and may incur additional charges.

6. Liability

While we take great care in delivering and setting up our designs, 712Museum is not responsible for any damage to property, injury, or loss that occurs during the event. The client assumes full responsibility for the safety of the guests and the venue during the event.

7. Ownership of Designs & Intellectual Property

All designs, including floral arrangements, tablescapes, and other creative elements, remain the intellectual property of 712Museum. We reserve the right to photograph and use images of our work for promotional purposes, including on our website and social media, unless otherwise agreed in writing.

8. Confidentiality

We respect the privacy of our clients. Any personal or confidential information shared with 712Museum will be kept strictly confidential and will not be shared with third parties without the client’s consent, except as necessary to fulfill the terms of the agreement.

10. Acceptance of Terms

By confirming your booking with 712Museum, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.